Return and Refund Policy

We are committed to ensuring your satisfaction with every purchase. If you are not completely happy, please review our return and refund policy below:

Return Eligibility

You may return items within 30 days of purchase. To qualify for a return, items must be unused, in their original condition, and in the original packaging. Unfortunately, if 30 days have passed since your purchase, we cannot offer a refund or exchange.

Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g., food, plants)
  • Intimate or sanitary products
  • Hazardous materials or flammable liquids
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Partial Refunds

Partial refunds may be granted in specific situations:

  • Books with visible signs of use
  • Opened CDs, DVDs, or video games
  • Items not in their original condition, damaged, or missing parts (not due to our error)
  • Items returned more than 30 days after delivery

Refund Process

Once we receive your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund, please:

  • Check your bank account again
  • Contact your credit card company (refunds can take time to post)
  • Reach out to your bank (processing times can vary) If you still have not received your refund, contact us at [email protected].

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To exchange an item for the same product, please email us at [email protected] and mail the item to:

206 Burwood Rd, Sydney,
New South Wales, 2134,
Australia.

Gifts

If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the returned item’s value. If it was not marked as a gift, the refund will go to the gift giver.

Shipping Returns

To return your product, mail it to: 206 Burwood Rd, Sydney,
New South Wales, 2134,
Australia.

You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted. For valuable items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

Need Help?

For questions related to refunds and returns, please contact us at [email protected].